Who Plays My Game Subscription Terms
Last updated: 24 August 2026 · Terms version: 2026-08-24-v2
These Terms govern access to Who Plays My Game, a software-as-a-service product operated by Lumino Games sp. z o.o.. Public account registration is available, and active monitoring is provided through paid subscriptions processed through Paddle LIVE.
1. Operator and contact
Lumino Games sp. z o.o.
ul. Kazimierza Morawskiego 5/127, 30-102 Kraków, Małopolskie, Poland
KRS 0000910452 · NIP 6762600090 · REGON 389433660
Email: whoplaysmygame@gmail.com
Phone: +48 694 366 395
2. Public beta and billing provider
Public signup is available. Creating an account is free and does not create a recurring payment obligation. The current no-plan account state has no active monitoring slots, so active YouTube and Twitch monitoring requires a paid plan. New paid subscriptions are processed through Paddle LIVE. Paddle Sandbox remains only as internal test history and cannot create a real-money charge through the public product.
For a transaction completed through Paddle, Paddle acts as Merchant of Record for the customer transaction. Paddle handles the payment transaction, applicable indirect transaction taxes and customer billing documents under its own buyer terms and checkout disclosures. Lumino Games sp. z o.o. remains the operator of the Who Plays My Game software and is responsible for the product access and functionality described in these Terms.
The codebase also retains a Stripe sandbox/direct-billing fallback for technical rollback and legacy testing. It is not the default checkout for new subscriptions. No direct Stripe LIVE billing route will be enabled without separate legal, tax and operational approval.
3. Individual and company purchases
Before checkout you may be asked whether the subscription is being purchased as Individual / solo or Company / business. You must provide truthful information. The selected billing provider may request additional billing, business or tax information needed to complete the transaction.
Choosing Company/business does not remove statutory protections that apply by mandatory law, including protections that may apply to a natural person conducting business where the contract is not of a professional nature for that person.
4. Service, functionality and technical requirements
Who Plays My Game helps users monitor public creator activity connected with games. The public beta currently supports YouTube video monitoring and Twitch stream monitoring. Discord alerts and opt-in daily email digests are available on paid plans. Kick monitoring remains unavailable until the required API/commercial access is in place.
The service is web-based and requires a current mainstream browser, internet access and an account capable of receiving authentication messages. Connected features may require an account, webhook or other access on the relevant third-party service.
Monitoring depends on third-party platforms, APIs, search behavior, quotas and public metadata. We do not guarantee that every relevant video, stream or mention will be detected, that detection will be immediate, that third-party metrics are perfectly accurate, or that an external platform will remain available on unchanged terms.
5. Plans, prices and recurring subscriptions
Paid plans are recurring monthly or yearly subscriptions unless the checkout expressly states otherwise. Before any real payment order, Paddle Checkout shows the selected product, billing period, recurring nature of the subscription and the final amount due, including applicable transaction taxes handled by Paddle.
Website prices describe the available subscription plans. The amount, currency, taxes and billing period displayed in the final Paddle Checkout are controlling for that transaction. Creating an account or viewing a plan does not itself create a charge.
6. Cancellation and subscription management
Paddle subscriptions can be managed through Paddle Customer Portal. The portal can be used to review billing information and, where available for the subscription, change or cancel it. Unless mandatory law or the checkout terms require otherwise, cancellation is intended to take effect at the end of the current paid billing period and access continues until that date.
If a legacy/direct subscription uses another billing provider, the account will route billing management to the provider associated with that subscription rather than silently switching an existing subscription to Paddle.
7. Refunds and mandatory rights
Unless mandatory law or the applicable billing-provider terms require otherwise, subscriptions are generally not intended to be refundable merely because part of a billing period is unused, the account was not used, or cancellation was requested after a renewal.
This does not limit withdrawal rights, remedies for a non-conforming digital service, unauthorized-payment rights, statutory refunds or other rights that cannot legally be excluded.
8. Individual buyers and withdrawal
If you buy as an individual and applicable consumer law gives you a right to withdraw from a distance contract, the statutory withdrawal period is generally 14 days from conclusion of the contract. Where immediate performance is requested during that period, the legal consequences depend on the applicable law and the circumstances of the transaction.
Instructions and a model withdrawal statement are available on the Withdrawal page. Business buyers do not receive an additional contractual 14-day withdrawal right under these Terms, although mandatory rights that apply by law are not excluded.
9. Complaints and digital-service conformity
Product-access, functionality or conformity complaints can be sent to whoplaysmygame@gmail.com or to the registered address above. Please include enough information to identify the account and issue; do not send payment-card credentials.
Questions relating specifically to a Paddle payment, customer invoice or Paddle-managed transaction may also be handled through the channels provided by Paddle in its checkout, receipts or customer portal. Mandatory consumer remedies remain unaffected.
10. Accounts, workspaces and plan limits
You are responsible for keeping account access secure, using accurate information and controlling who can access your workspace. You must not attempt to access another workspace without permission.
Workspace limits depend on the plan. A change to a lower active-game limit is blocked until the number of active games fits the target plan. Who Plays My Game does not automatically choose or pause games as part of a downgrade. Resuming a paused monitor is also blocked when it would exceed the current active-game limit.
11. Monitoring configuration and false positives
You are responsible for the game titles, aliases, URLs and exclusion terms used for monitoring. Common or ambiguous titles can generate false positives and configuration may require adjustment over time.
Signal scores, view counts, creator names and similar information are informational signals derived from available data and are not business, investment, legal or financial advice.
12. External services
YouTube, Twitch, Discord, Paddle, Supabase, Vercel, Resend and any retained legacy Stripe integration are independent third-party services. Their outages, API changes, quotas, policies or discontinuation can affect product functionality. Their own terms and privacy rules apply to their services.
13. Acceptable use
You must not:
- bypass plan limits, authentication, rate limits, quotas or security controls;
- attack, probe, disrupt or overload Who Plays My Game or another user's workspace;
- use the service for unlawful harassment, impersonation, stalking, credential theft or unlawful surveillance;
- configure unlawful material or use the service to infringe third-party rights;
- resell or provide unauthorised shared access unless we agree otherwise;
- use external automation in a way that creates excessive or abusive load.
14. Service changes, suspension and availability
We may modify beta features where reasonably required for security, platform/API compliance, quota management, legal compliance, maintenance, interoperability or product quality. Mandatory rights applicable to a paid digital service are not excluded.
We may temporarily suspend access where reasonably necessary to protect the service, investigate abuse, comply with law or address a serious breach. We may also terminate an account for serious or repeated violations, subject to mandatory law.
15. Intellectual property
Who Plays My Game software, interface, branding and original product materials belong to Lumino Games sp. z o.o. or its licensors. Third-party video titles, channel names, platform marks and linked content remain subject to the rights of their respective owners.
16. Liability
Who Plays My Game is a monitoring and notification tool, not a guarantee of complete media coverage, creator outreach results, sales, publicity or commercial performance. You remain responsible for decisions made on the basis of signals shown in the service.
To the maximum extent permitted by applicable law, Lumino Games sp. z o.o. is not responsible for indirect losses caused solely by third-party platforms, APIs, internet infrastructure or circumstances outside our reasonable control. Nothing in these Terms excludes liability or remedies that cannot legally be excluded or limited.
17. Account deletion and retained records
The product includes account-data export and account deletion. Deletion can be blocked while a paid subscription remains active or where deleting an owned workspace would affect other members. Transaction, consent, billing, tax, dispute and contract evidence may be retained where required by law or reasonably needed for legal claims. Data handling is described in the Privacy Policy.
18. Governing law and contact
These Terms are governed by Polish law, without limiting mandatory protections that apply under the law of a consumer's place of residence where those protections cannot be waived.
Questions, complaints, product issues and legal notices can be sent to whoplaysmygame@gmail.com.